Terms and Conditions
These Terms and Conditions apply if you want to purchase
products from us or use our website and should be read alongside,
Business Name and Contact Details
Friarwood Fine Wines Limited is a company incorporated in
England and Wales (Registration number 9348046), whose Registered
Office is 26 New Kings Road, London SW6 4ST and whose VAT number is
GB 205 3074 49. Our telephone + 44 (0) 207 736 2628. Additional
contact details can be found under the 'Contact Us' tab.
References to "Friarwood Fine Wines", "Friarwood", "we",
"our", or "us" throughout this website mean Friarwood Fine Wines
This website is subject to the copyright ownership of Friarwood
Fine Wines Limited and may not be reproduced in any format and in
any circumstances without our prior written consent. However, users
may download the contents of these pages and store a copy on a
temporary basis or reproduce the pages for the sole purpose of
understanding our Terms and Conditions.
we use them on our site and how to change your cookie settings
Please read these Terms and Conditions carefully. By using this
website, or purchasing from us online, you agree that you have
read, understood and accept these Terms and Conditions (as we may
amend them from time to time). If you do not agree to be bound by
the Terms and Conditions of this website, you may not use this site
nor place an order with us.
Terms of Sale
Creating a Contract to Purchase
A contract to purchase is only created when we ship your goods
to you. You will receive confirmation of your shipment, and
therefore of your contract, at that point in time. Placing an order
on our website or receiving communications about that order from us
do not create a contract to purchase with us. If we do not accept
your order, you will receive a phone call or email from us. You
will also have rights to cancel your order before and after a
contract to purchase is formed in accordance with our Cancellation
There are a variety of reasons why we may not accept your order.
These may include: the product is no longer in stock; we cannot
verify your payment method and obtain authorization; we cannot
verify that you are at least 18 years of age or older; we have
identified a pricing error or material description error for the
product; or we have restrictions on available quantities and want
to limit the size of your order.
Our prices are quoted in GBP and include UK duty and VAT unless
otherwise expressly noted. The price quoted will be per bottle or
per case, as indicated. That price does not include delivery, for
which several options are available and at different prices. Please
see our section titled "Delivery".
While we always endeavour to be accurate, errors sometimes
occur, and we reserve the right not to fulfill orders that are
priced incorrectly or for which there are limitations in quantity.
See the section titled "Creation of Contract to Purchase".
Pricing on our website applies only to online orders and
according to the terms stipulated. These may differ from the
pricing and from the terms stipulated for our other sales
We reserve the right to withdraw offers, including special
promotions, and to alter pricing at any time without notice.
We may substitute your order with wine from another vintage or
wine with similar tasting notes that is of equal or greater value.
If we do, and you are not happy with our selection, you may return
it in accordance with our section titled "Substitutions, Spoilage,
Cancellations and Refunds".
We deliver throughout mainland UK to physical addresses. We
cannot accept deliveries to post office boxes. If you are
interested in a delivery to another part of the UK, another EU
country or to a different part of the world, please contact us for
a custom quotation. Full details of our current delivery services
including charges, options, and estimated delivery times will be
provided to you at checkout. If you would like this information
beforehand, please contact us.
While we make every effort to deliver our orders on time, our
delivery dates and the times noted at checkout and in our emails
are estimates only and not guarantees. If your delivery is taking
longer than estimated, please contact us.
Delivery times and prices vary according to your selection and
options will be provided to you at the time of checkout. We reserve
the right to restrict deliveries or to withdraw delivery services
in exceptional circumstances.
For many deliveries, your goods will be repackaged in inflatable
Please check your order carefully for missing or damaged items.
If you sign for your order without inspecting the goods, it will be
assumed that they have been received in good condition. Please keep
your delivery note and all packaging until you are satisfied with
your order. Please notify us immediately if there are any damaged
or missing items.
If you are unable to receive delivery, and do not rearrange
delivery within the requisite time suggested by our delivery
service, you will be charged for any further delivery attempts.
Gift packaging and gift vouchers cannot be sent outside the
Substitutions, Spoilage, Cancellations and Refunds
If we have substituted another vintage or a wine of similar
tasting notes and price for that which you ordered, and you are not
happy with the substitution, please contact us within 14 days of
delivery of your order, and we will arrange to pick up the wine
(free of charge) and refund your money.
You may cancel some or all of your order within 14 calendar days
of delivery of your order to you. You can either return the goods
to us within the next 14 calendar days of cancellation or we will
arrange to collect them from you (but the cost of our collection
will be borne by you). If you cancel your order and the goods are
returned to us in accordance with the foregoing, we will, within
the next 14 days, reimburse you the applicable sum paid plus an
amount towards your initial delivery costs (which is the amount
charged by us for our basic delivery service) less any deduction
for any improper handling of the goods by you. You must handle the
goods to the same extent you would if you were assessing them in
our shop - so the seals must not be broken and the labels must not
be scratched. Otherwise we will discount from your refund an amount
equal to the value by which the goods have been reduced by your
If you wish to cancel your order, please contact us in writing
(see the section titled "Contact Us") and provide us with as many
details as possible so that we can identify your order.
All refunds will be on the same payment method as originally
If you find that any part of your order is corked or otherwise
out of condition, and: it is still within the recommended drink
date, within 3 months from the original purchase date from us, it
has been suitably stored by you, and you have the original bottle
and closure, then we will arrange to replace the wine with another
bottle of the same type of wine or a wine of similar tasting notes
and equivalent value to the original price paid or, if you prefer,
we will refund you the original price paid. We may require you to
return the bottle to us for inspection at your cost. Please note
that old wines (more than 10 years old) and fine wines (greater
than 50 GBP/bottle) are sold on an "as seen" basis and cannot be
cancelled under this policy after 14 days from the date of
Payment is immediately due upon placing an online order by valid
credit or debit card in that person's name. We accept all major
credit cards including American Express, VISA, and MasterCard.
Wine photography on this website is for illustrative purposes
and may not be indicative of the bottles you actually receive,
especially old wine vintages. All other photographs and photography
on this website, unless clearly indicated to the contrary, are
subject to the copyright ownership of Friarwood Fine Wines Limited
and may not be reproduced in any format and in any circumstances
without our prior written consent.
All information sent and received over this website uses
up-to-date and secure ecommerce software. We continuously implement
new security procedures as they become available.
We will not fulfill any order that fails our checks, or on the
advice of our third party payment provider, the issuing bank, or
the cardholder. If an attempted order is shown to be fraudulent, we
will inform the police.
Friarwood Wine Club
If you are interested in receiving our newsletters and
information regarding our Tastings, please sign up for our Wine
Club. You can join the club by entering your email in the "Our
Shop" section and clicking "sign up".
You may cancel at any time by contacting us and clicking
"unsubscribe" at the bottom of the emails you are receiving.